Terms & Conditions
By accepting these Terms and Conditions, you warrant that you have fully read and understood the Terms and Conditions without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment.
All users must be 18 years or older.
eChikitsa Informatics Private Limited (also called eChikitsa) , the owner of the Site, (“www.ask4healthcare.com”) and professionals who offer services through the Site accept no responsibility for any medical, legal or financial events or outcomes related to services attained through the Site, which is being provided on an as is basis. The Site is not intended to be used to:
1. Treat a medical emergency or medical condition.
2. Advise or resolve legal, medical or financial issues outside the scope of what has been agreed or provided.
3. Prescribe medicine.
4. Diagnose a medical condition
Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between you and any professional.
eChikitsa Informatics Private Limited does not regularly review the posts on the Site (excluding, however, ‘eChikitsa Informatics Private Limited’ right to access accounts to ensure that the system is working and/or in the case of any technical dysfunction) and the views expressed therein are those of the posters and do not necessarily reflect those of eChikitsa Informatics Private Limited, its owners, managers, directors, employees, agents, partners, advertisers or affiliates. eChikitsa Informatics Private Limited assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at your own risk.
For medical consultations in particular, but not exclusively, before acting on any of the advice, the user should confirm that such action is applicable and suitable by referring to his or her own medical practitioner or attaining the second and third opinion of other medical practitioners. The limitations associated with consultations or other services exclusive of physical examination, in person legal advice or onsite and extensive investigations should be recognized. Neither eChikitsa Informatics Private Limited nor any of its owners, managers, directors, employees, agents, partners, advertisers or affiliates assumes any legal responsibility for any incorrect or misleading information provided by any professional or contained within the Site.
eChikitsa Informatics Private Limited may, without giving notice, delete any account or information contained on the Site for any reason whatsoever.
The information on this Website (including but not limited to live chat, emails, phone support) is provided for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider. Nothing on this Website should be used for treating or diagnosing a medical or health condition or for replacing any relationship with your physician or other qualified healthcare provider. The health information furnished on this Website and the interactive responses (if any) furnished by or through, this Website are not intended to or implied to be professional medical advice. You are encouraged to consult other sources and confirm the information contained within this Website. Consult your own physician regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition. For medical concerns, including decisions about medications and other treatments, you should always consult your physician or other, qualified healthcare professional. In serious cases, seek immediate assistance from emergency personnel. If you have or suspect that you have a medical problem or condition, please contact a physician or other qualified healthcare provider immediately. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THIS WEBSITE (including but not limited to live chat, emails, phone support). No medications, diet supplements or treatments as may be described on this Website should be taken or begun without first consulting your physician or other healthcare provider.
eChikitsa Informatics Private Limited makes no claim that the contents of the Site, such as text, graphics, images and information obtained from service providers and any other material contained on the Site (the "Content") is appropriate or may be downloaded in a particular jurisdiction. Access to the Site and Content may not be legal by certain persons or in certain states or countries. If you access the Site from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Provisions relating to the liability of eChikitsa Informatics Private Limited and its licensors, user submissions, Indemnity, Jurisdiction, and Complete Agreement, survive the expiration or termination of these Terms and Use for any reason whatsoever.
The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment. Always seek the advice of an attorney, physician or financial professional within your jurisdiction with any questions you may have regarding a legal, medical or financial condition. Never disregard professional legal, medical or financial advice or delay in seeking it because of information provided by a professional through the Site. If you think you may have a medical emergency, call your doctor or emergency services immediately. eChikitsa Informatics Private Limited does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by any professional through the Site, eChikitsa Informatics Private Limited employees, others appearing on the Site at the invitation of eChikitsa Informatics Private Limited, or other visitors to the Site is solely at your own risk.
You agree that you will not use the Site to post any advertisement or other commercial message. You agree that you will not post any knowingly false, defamatory, inaccurate, abusive, harassing, obscene, sexually oriented or threatening message or material that is illegally invasive of another person's privacy. Upon receiving any complaints, eChikitsa Informatics Private Limited will attempt to delete any inappropriate posts as quickly as possible; however, the submissions are generally posted in real-time and are not reviewed by eChikitsa Informatics Private Limited before they are posted to the Site.
The Content (excluding all correspondence between the user and professional through the messaging system, including any and all attachments) (“Copyright Content”) is protected by copyright under both Central and State laws, and foreign laws. Title to the Copyright Content remains with eChikitsa Informatics Private Limited or its licensors. Any use of the Copyright Content not expressly permitted by these Terms and Conditions is a breach of the Terms and Conditions and may violate copyright, trademark, and other laws. Inquiries or applications for permission to copy any Copyright Content otherwise than is permitted by these Terms and Conditions should be directed to [email protected]
Content and features on the Site, including these Terms and Conditions are subject to change or termination without notice in the editorial discretion of eChikitsa Informatics Private Limited. All rights not expressly granted herein are reserved to eChikitsa Informatics Private Limited and its licensors. If you violate any of these Terms and Conditions, your permission to use the Copyright Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Copyright Content.
The use of the Site and the Content is at your own risk. When using the Site, information will be transmitted over a medium which, in many cases, is beyond the control and jurisdiction of eChikitsa Informatics Private Limited and its suppliers. Accordingly, eChikitsa Informatics Private Limited assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site. The Site and the Content are provided on an "as is" basis. eChikitsa Informatics Private Limited, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for particular purpose. Specifically, eChikitsa Informatics Private Limited, its licensors, and its suppliers make no representations, warranties or guarantees about the following:
1. The accuracy, reliability, completeness, correctness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Site.
2. The satisfaction of government regulations or the laws of any jurisdiction with regard to the ability to use the Site or requiring disclosure of information contained on the Site.
To the fullest extent permitted by law, neither eChikitsa Informatics Private Limited, its licensors, its suppliers, nor any third parties mentioned on the Site shall, in any event whatsoever, be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption, including any computer virus) resulting from the use or inability to use the Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not eChikitsa Informatics Private Limited is advised of the possibility of such damages.
To the fullest extent permitted by law any claims arising in connection with your use of the Site and any of its Content, must be brought within one (1) year of the date of the event giving rise to such action occurred.
eChikitsa Informatics Private Limited does not endorse any professional and does not intend to be a source of advertising, solicitation or legal advice on the behalf of any professional. To the fullest extent permitted by law, eChikitsa Informatics Private Limited is not responsible for the content of linked third-party sites, sites framed within the Site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. eChikitsa Informatics Private Limited does not endorse any product advertised on the Site.
The information on this Website is not exhaustive and is provided "AS IS" and without any warranties of any kind, either express or implied. All implied warranties of merchantability and fitness for a particular purpose or use are hereby excluded. Disclaimer of Liability of the Medical Center, if any, for damages (including without limitation liability arising out of tort, strict liability, negligence, contract or patent or copyright infringement) shall not exceed the lesser of (i) the fees paid, if any, to eChikitsa Informatics Private Limited for the particular information or service provided on this Website or (ii) Rs.100 (Indian Rupees). Ask4healthcare.com shall not be liable under any theory of indemnity. In no event shall eChikitsa Informatics Private Limited be liable for any damages other than the amount referred to above. All other damages, direct or indirect, special, incidental, consequential or punitive are hereby excluded to the fullest extent permitted by law, even if the Ask4healthcare.com has been advised of the possibility of such damages. The eChikitsa Informatics Private Limited expressly disclaims and DOES NOT WARRANT that the functioning of this Website will be uninterrupted or error free; that any errors will be corrected; that any information on this Website is complete, accurate (although the Medical Center strives for accuracy), or timely (or will be updated); and that this Website, or the server that makes it available, is or will be free of viruses or other harmful components. You are solely responsible for any damage to your computer system or loss of data that results from downloading any material from this Website.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE eChikitsa Informatics Private Limited, ITS LICENSORS, SUPPLIERS AND BUSINESS PARTNERS (Including but not limited to corporates and companies who use www.ask4healthcare.com services for their employees) ARE NOT RESPONSIBLE FOR THE RESULTS OF YOUR DECISIONS RESULTING FROM THE USE OF THIS WEBSITE OR THE INFORMATION CONTAINED HEREIN, INCLUDING BUT NOT LIMITED TO, YOUR CHOOSING TO SEEK OR NOT TO SEEK PROFESSIONAL MEDICAL CARE, OR YOUR CHOOSING OR NOT CHOOSING SPECIFIC TREATMENT BASED ON THE INFORMATION ON OR ACCESSED THROUGH THIS WEBSITE (Including but not limited to Live Chat, Email, Phone).
You agree that you are solely responsible for anything you post on the Site and that you agree to defend, indemnify, and hold eChikitsa Informatics Private Limited, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions or any claims based upon your posts/submissions on the Site. You further consent to abide by the spam policies and you will not forward unsolicited mails using the "Refer a Friend" feature from Ask4healthcare server to your contacts without their prior consent. Failure to do so may result in cancellation of your account with eChikitsa Informatics Private Limited.
You also agree that you understand that the professionals that participate may or may not be affiliated with, employed by or agents of eChikitsa Informatics Private Limited and that we make no representations as to the qualifications of any of the physicians who participate in the network. Any listing, name, content, material of any professional or firm found on this site does not constitute any endorsement or recommendations. When deciding to take advice and/or hire any professional or firm, you should do your own independent research as to the accuracy of the credentials expressed in the Content.
You expressly agree that exclusive jurisdiction for any dispute with eChikitsa Informatics Private Limited, or in any way relating to your use of the Site, resides in the courts of the India and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the New Delhi, India in connection with any such dispute including any claim involving eChikitsa Informatics Private Limited or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
These Terms and Conditions are governed by the internal substantive Indian laws of the land, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
Except as expressly provided in a particular "legal notice" on the Site, these Terms and Conditions constitute the entire agreement between you and eChikitsa Informatics Private Limited. These Terms and Conditions constitute the entire agreement between the parties and superceded all other agreements relating to the subject matter, and set out the complete legal relationship between eChikitsa Informatics Private Limited and any other party arising from or connected with the subject matter. For the voidance of doubt, in the case of any conflict between these Terms and Conditions, and any other agreement, these www.Ask4healthcare.com Terms and Conditions apply only.
eChikitsa Informatics Private Limited reserves the right to place any third party advertisements on the Site at any time and without notice or liability. eChikitsa Informatics Private Limited reserves the right to charge Ask4healthcare Account holders in the future with prior notice. Ask4healthcare Account holders are not, however, obliged to pay for such account membership retrospectively. eChikitsa Informatics Private Limited reserves the right to release professionals’ responses in circumstances where a client has paid (or a professional has waived) the requisite fee owing to technical difficulties, if and when necessary. eChikitsa Informatics Private Limited reserves the right to limit account holders use of Ask4Healthcare.com. Questions or comments regarding the Site should be directed by electronic mail to [email protected]
The contents on the portal are provided by Ask4healthcare for use by the online users as a quick reference of information about doctors, hospitals and other healthcare services providers. The listing of the doctors, hospitals and other healthcare services providers on the portal is not intended as a tool for verifying the credentials, qualifications, or abilities of any person or organization. Inclusion in the Directory Listing does not imply recommendation or endorsement nor does omission in the Directory Listing imply Ask4healthcare disapproval.
Any information provided by Ask4healthcare employees including the doctors on helpline (Phone, Live Chat and Email) will be provided to general public to make a more informed decision. Ask4healthcare will not be liable for any damages or any loss (including that of health, life, limb or livelihood) of any kind because of following the advice or instruction given by Ask4healthcare / eChikitsa Informatics Private Limited employees, associates, contractors and online users. You are prohibited from republishing, selling, duplicating, or "scraping" for commercial or any other purpose whatsoever, the Directory Listing or any of the data or other information contained therein, in whole or in part, in any medium whatsoever.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on Ask4healthcare website or have had Live online chat or phone call or Email communication with a Ask4healthcare team member including the Ask4healthcare doctors.
The Directory Listing is provided on an "AS-IS" basis. Ask4healthcare disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose. Without limiting the foregoing, Ask4healthcare does not warrant or represent that the Directory Listing or any part thereof is accurate or complete. You assume full responsibility for the communications with any doctor or hospital or other healthcare services providers you contact through the Directory Listing. Ask4healthcare shall in no event be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on our portal.
Ask4healthcare will not be liable for any damages of any kind arising from the use of this site or phone service or email communication, including, but not limited to, direct, indirect, incidental, punitive or consequential damages.
By using the Ask4healthcare Portal and the Phone and Email services, you agree to the Terms and Conditions.
Payments and Claiming for Refund
We accept payments by net banking, major debit and credit cards (domestic and international), paytm and other payment methods activated through cc avenue.
If you are not satisfied by Ask4healthcare's service, you can ask for a refund within the next 48 hours of making the payment and availing the service. You shall receive an email confirmation of the reimbursement of the full amount paid, no questions asked. We shall reverse the charges on cc avenue and it shall be refunded to your respective bank / card in the next 15 days.
100% of the amount you paid will be refunded.
Just drop a mail at [email protected]
mentioning your reason of claiming for refund. We shall send a confirmation mail within the next 24 hours of receiving your request.
1. Information provided on this website is courtesy of Ask4healthcare and its partners. The information is provided on an as is and as available basis.
2. Ask4healthcare provides its content on this website to you, subject to the following Conditions for Use ("Conditions"), which may be updated by Ask4healthcare from time to time without notice. You should review the Conditions periodically for changes.
3. Ask4healthcare gathers data from a variety of different sources, public and private. While we strive to provide the most accurate, up-to-date information possible, we can't guarantee that our listings are completely without error. If you feel some data is missing or inaccurate, you can submit updated information.
4. The materials are not exhaustive, and the content will not always reflect all the recent research in all areas of medicine. Information presents the more commonly found aspects of medical conditions which are likely to be of general interest, and for editorial reasons may not include certain substantive and commonly found phenomena.
5. Ask4healthcare makes no representation or warranties of any kind, express or implied, on the information content or operation of this site. Ask4healthcare makes no representations concerning the quality of the products and services listed on this site, and information or links to other websites do not constitute a recommendation or endorsement by Ask4healthcare.
7. Your correspondence or business dealings with, or participation in promotions of, advertisers and merchants found on or through our website, including payment and delivery of healthcare services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by applicable law, you agree that Ask4healthcare shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on our website.
8. The material contained in the Ask4healthcare’s Forums and Reviews is submitted by the online users, NOT by a qualified medical team, and is presented to the audience for discussion purposes only. The material presented in the Forums & Reviews is in no way intended to replace professional medical advice.
1. Content on Ask4healthcare.com Web portal
1.1. The material contained on this Web portal and on the associated portal pages on Ask4healthcare.com is for information purposes only and is not intended to be a professional advice on a particular Disease. Any user of Ask4healthcare.com portal is advised to either seek appropriate professional advice or cross check all the facts, laws and contents as may be referred to in the content on this portal with original government/ statutory publications or notification and the like before acting on the basis of any information contained here in.
1.2. Ask4healthcare.com has made appropriate efforts to avoid errors or omission in the content of this Portal. The user of this Portal acknowledges that some errors or omissions may be inherent in the content of the portal, which cannot be prevented.
1.3. Any mistake, error or discrepancy noted may be brought to our attention and appropriate efforts shall be undertaken to rectify the same.
2. Limitation of warranties
2.1. In respect of any services availed through the Ask4healthcare.com portal, Ask4healthcare.com disclaims all warranties and liabilities as may be associated with such services. If the user is dissatisfied with any mentioned services on the Ask4healthcare.com Portal , the user’s sole and exclusive remedy would be to directly contact the concerned service provider for remedy and such service provider shall be entitled to entertain any claims on the accuracy, availability, performance reliability, refunds, suitability, timeliness, performance and/or any such related parameters on their respective services or related material as referred to on the Ask4healthcare.com Portal.
2.2. Ask4healthcare.com and/or its Governing Body, employees, agents, representatives and the authors make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, products, services and related material contained on the Ask4healthcare.com portal for any purpose. All such information, products, services and related material are provided “as is” and “as available”.
2.3. Ask4healthcare.com, its Governing Body, employees, agents, representatives and the authors expressly disclaim any and all liability to any person, whether a subscriber or not, in respect of anything and of the consequences of anything done or omitted to be done by any such person in reliance of the contents of this portal and associated portal pages. It is notified that neither Ask4healthcare.com nor the authors will be responsible for any damage or loss of action to any one, of any kind, in any manner, there from.
2.4. In no event shall Ask4healthcare.com, its Governing Body, employees, agents, representatives and the authors be liable for any direct, indirect, punitive, incidental, liquidated, special, consequential damage or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of the use or performance or inability to use the Ask4healthcare.com Portal or related services.
2.5. Ask4healthcare.com is providing this portal and its contents on an “as is” basis and makes no warranties of any kind what so ever. Ask4healthcare.com does not guarantee the accuracy, completeness, or timeliness of the data contained in this Portal. Ask4healthcare.com shall have no liability for any errors, malfunctions, loss of data or defects resulting from or related to the use of the information (including software) in this Portal. Ask4healthcare.com shall not be liable to the user for any indirect, special or consequential damages or loss of profits arising from or related to this Portal or the information (including software) contained herein.
2.6. Any and all services or other matters provided on the Ask4healthcare.com Portal are provided without warranties of any kind, either express or implied, including but not limited to warranties of title, non infringement, or fitness for a particular purpose. In addition Ask4healthcare.com makes no warranty that use of the services or other matter provided on the Ask4healthcare.com Portal will be uninterrupted, secure, or error free. No information given by Ask4healthcare.com, its affiliates or contractors or their respective employees shall create any warranty.
3. Governing Law and jurisdiction
The relationship between the user and Ask4healthcare.com shall be governed by the Laws of India. The user and Ask4healthcare.com agree to submit to the personal and exclusive jurisdiction of the courts located at New Delhi, India. For the sake of clarity, a “user” shall be deemed to be the person who gets an access to the Ask4healthcare.com portal for any reason what so ever.